All Expo or Fair purchases are final.
Returns & exchanges
We evaluate all refund and exchange requests on a case by case basis because we believe in personal attention to customer service needs. Your satisfaction is extremely important to us and so if you would like to discuss a refund or exchange request, you may do so per the following guidelines:
All refund and exchange requests must be submitted in writing through Etsy conversation within seven days of receipt of product.
If a refund or exchange is granted, the customer is responsible for the second round of shipping and this will be reflected either in a store credit or a refund amount of the original purchase less the shipping costs.
We do not accept cancellations after a purchase.
SamaTreeEssentials/Sama Tree Apothecary and Essentials accepts PayPal and all major credit cards through Etsy Direct Checkout.
We do not accept checks, e-checks, or money orders.
Payment is due at the time of order and products will not be created or shipped until payment clears. If payment does not clear within 48 hours, we reserve the right to cancel the order. You are free to reorder using an alternate payment method but it is the customers’ responsibility to ensure payment clearance.
Etsy Direct Checkout is an independent check out system that keeps your credit card and payment information secure. Likewise, PayPal is a third-party platform that does the same and you do not need to have an account with PayPal to utilize it. You may use PayPal as a guest and if you have any questions during the checkout process, we are here to help you.
SamaTreeEssentials/Sama Tree Apothecary and Essentials adheres to a Monday – Friday business schedule.
We do not conduct business on weekends or national (U.S.) holidays but strive to answer all customer questions and inquiries in a timely manner. Our products are handmade in small batches and our shipping timelines will vary pending season and ingredient availability. All shipping timelines are updated under each product listing.
We ship domestically within the United States using USPS Priority or First Class.
International customers, please request a quote. Customers will be responsible for all customs and import fees in addition to any shipping charges levied by us. It is illegal for Sama Tree, SamaTreeEssentials to mark a parcel as a gift or to cover these fees for international deliveries and so by purchasing a product from us, the customer acknowledges they are responsible for those additional fees.
We highly recommend purchasing insurance on all parcels. If you are interested in a custom quote or an alternate postal service, please message us prior to purchase to discuss options. All shipping timelines are estimates, and not guarantees, of delivery times. Factors such as weather, shipping delays, and postal staffing variations may affect your delivery in ways we cannot control though we are always available to answer your questions to the best of our ability.
If you are purchasing a product as a gift, please leave the correct address in the Notes to Seller portion of your order. If no alternate address is provided at that time, your order will ship to the address listed on your Etsy receipt.
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